Customer Insights Hub

RFM Refiance

Your skin, your voice, your insight- all help us shape the future of Lamelle skincare. Share your honest thoughts and experiences with our products to help us create formulations that truly work for you. Every piece of feedback brings us closer to understanding your skin’s unique needs and perfecting our science of care.

Please carefully select the appropriate form below based on the SIGMA program you trialled.

RFM Refiance:

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Name *

First

Last

Email *

Sample reference number:

Clinic or Salon Name: *

Lamelle products which you currently use, if any: *

Skin Type: *

• Dry
• Oily
• Combination
• Sensitive
• Normal

What are your current skin concerns, if any: *

1. Texture of the lotion (before application) What do you think about the viscosity (thickness) of the Refiance lotion when first dispensing the product from the container onto your fingers? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

2.1 Describe your experience when you apply the lotion onto your skin. *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

2.2 How did your skin feel immediately and 5 minutes after applying the Refiance lotion? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

3.1 Did the product absorb quickly into your skin? *

• Yes
• No

Additional comments:

3.2 How did the absorption of the lotion compare to your expectations? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

3.3 How would you rate the overall Refiance lotion application and absorption experience? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

3.4 Compared to your favourite skin lotion, how would this lotion compare for application and absorption? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

3.5 Did the lotion leave any unpleasant after-application feel? *

• Yes
• No

Additional comments:

4.1 Describe your experience of the lotion smell after application to your skin. *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

4.2 Was the smell of the lotion acceptable to you? *

• Yes
• No

Additional comments:

5. Describe your overall experience with using the lotion. *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

be? immediately Additional

What did you enjoy most about this product? *

What did you enjoy least about this product? *

If there was anything that you could change about this product, what would that be? And why? *

If you could choose the ideal packaging for this product, what would you prefer? *

Any further comments that you believe we should be aware of?: *

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