Customer Insights Hub

RFM Serum

Your skin, your voice, your insight- all help us shape the future of Lamelle skincare. Share your honest thoughts and experiences with our products to help us create formulations that truly work for you. Every piece of feedback brings us closer to understanding your skin’s unique needs and perfecting our science of care.

Please carefully select the appropriate form below based on the SIGMA program you trialled.

RFM Serum Feedback:

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Name *

First

Last

Email *

Salon or Clinic Name: *

Currently Lamelle products you use, if any. *

1. Texture of the serum (before application) What do you think about the viscosity (thickness) of the serum when first dispensing the product from the container onto your fingers? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

2.1 Describe your experience when you apply the serum onto your skin. *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

2.2 How did your skin feel immediately and 5 minutes after applying the serum? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

3.1 Did the product absorb quickly into your skin? *

• Yes
• No

Additional comments:

3.2 How did the absorption of the serum compare to your expectations? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

3.3 How would you rate the overall serum application and absorption experience? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

3.4 Compared to your favourite skin serum, how would this serum compare for application and absorption? *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

3.4 2.1 your

3.5 Did the serum leave any unpleasant after-application feel? *

• Yes
• No

Additional comments:

4.1 Describe your experience of the serum smell after application to your skin. *

• 1 = Very Poor
• 2 = Poor
• 3 = Neutral
• 4 = Good
• 5 = Excellent

Additional comments:

4.2 Was the smell of the serum acceptable to you? *

• Yes
• No

Additional comments:

Describe your overall experience with using the serum. The more detailed and specific, the better your feedback assists us. *

What did you enjoy most about this product? *

What did you least enjoy about this product? *

If there was anything that you could change about this product, what would that be? And why? *

If you could choose the ideal packaging for this product, what would you prefer? *

Any further comments that you believe we should be aware of?: *

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